- Recently, a senior citizen residing in Mumbai and dependent on her monthly pension income of Rs 40,000 for regular expenses got duped due to a technical mistake committed by the bank. It so happened that another person had withdrawn Rs 20,000 from her savings account using a withdrawal form from her bank account. That person had the same account number as that of the senior citizen's printed on the bank's passbook, which was a technical error. So, during withdrawal, that person presented the bank passbook along with the withdrawal form. The bank teller couldn't identify the bank's technical glitch until the senior citizen raised the complaint of faulty withdrawal entry in passbook of the Rs 20,000 made from her account. She got to know of this Rs 20,000 withdrawal after updating her passbook, which she does regularly to track the flow of money from her account. Later, the bank resolved the technical fault, reversed the transaction and credited the amount.
This case ended happily. But in general customers, especially senior citizens, must take several precautions while taking out cash from their bank accounts – through a withdrawal form, cheque, debit card or even via the card-less mode.
